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FAQs

We address the most commonly-raised questions about the brand, products and other content below - if you can't find a satisfactory answer, do let us know here!

 

THE BRAND

Q: What is the difference between Play is Priority and other online sex product stores?

A: At Play is Priority, we offer you more than just a range of pleasure products to choose from at competitive prices. We strive to provide you with a tailored service – an experience – that starts from curating only the best items to feature in our store. We maintain maximum discretion and privacy for our customers throughout the sales and delivery process so that you may enjoy your purchases comfortably wherever you are.

 

ORDERS & PURCHASING PROCESS

Q: Do I need to set up an account to make a purchase?

A: You can choose to checkout as a Guest or sign up for a Customer Account with us. We strongly recommend everyone to sign up for an account so your wishlist items, past shop orders and other information will be saved.

Q: What are the payment methods? 

A: We accept the following payment methods only:

  • VISA
  • MasterCard
  • American Express
  • PayPal
  • Apple Pay
  • Google Pay

Q: Can I modify or cancel my order after confirmation?

A: Once the order is confirmed and a Shipping Confirmation email has been sent to you, we will not be able to accept any changes to the order.

 

SHIPPING & DELIVERY

Q: What are your shipping rates?

A: We are pleased to offer all players free normal postage delivery for all deliveries in Singapore.

For other local shipping options, please see below:

Delivery Options

 

Normal Delivery (3 to 4 working days)

Express Delivery (Next working day)

Courier Delivery (Same day)

For orders below $150

FREE

$4 (Not trackable)

$20 (Trackable)

For orders $150 and above

FREE

FREE (Not trackable)

$10 (Trackable)


For international deliveries, shipping charges will automatically be calculated upon checkout.

Q: How long will international deliveries take?

A: All international orders will be mailed out by one of the following couriers: DHL Express, FedEx Express, Singapore Post and USPS. 

Delivery times estimated by business days:

Destinations

Delivery Time

Australia

2 – 5 Days

Brunei

1 – 3 Days

Canada

3 – 5 Days

China

2 – 4 Days

Hong Kong

2 – 3 Days

India

3 – 5 Days

Indonesia

2 – 4 Days

Japan

2 – 4 Days

Macau

2 – 4 Days

Malaysia

2 – 4 Days

Myanmar

2 – 4 Days

New Zealand

3 – 5 Days

Philippines

2 – 4 Days

South Korea

3 – 5 Days

Taiwan

2 – 4 Days

Thailand

5 – 8 Days

United Kingdom

3 – 5 Days

United States

3 – 5 Days

Vietnam

1 – 3 Days

Rest of the world

7 – 14 Days


*Please note that international shipment may be subjected to local customs fees and duties.

Q: How will my items be packaged?

A: All items will be shipped in discreet plain packaging that is fully lined to keep the products safe during the delivery process.

Q: Can I request for self-collection?

A: All orders will be delivered via postage services. We do not offer self-collection services unless stated otherwise.

Q: What do I do if I have not received my order?

A: If you have opted for the tracked delivery, you can track your parcel using the tracking number we have provided you in the Shipping Confirmation email.

If you have opted for the free normal delivery, we regret to inform you that it is untrackable and we will not be responsible for any lost mail.

 

RETURNS

Q: What is the returns policy?

A: Due to safety and hygiene purposes, all products sold are non-refundable and non-exchangeable except for defective items.

Q: What should I do if I received a defective order?

A: We are sorry you received a defective item! Your satisfaction is extremely important to us and we want to ensure that you can enjoy your products at their highest quality. Please contact us at info@playispriority.com with a photo of your defective item(s) and include your order number.

Each defective item is only entitled to one exchange. We reserve the right to reject items that are deemed damaged by misuse or other incidental damages at our discretion. If the item for exchange is unavailable, we will issue a refund in the form of store credits to your account.